Support that feels effortless.
A help desk for small teams and agencies. Your brand, every request tracked, and clear rules on what's included and what needs a quote.
Already doing the job.
WebNest HelpDesk grew out of the support portal we built for our own website clients. They log requests, see their plan and edits, and know exactly what happens next.
Shown with a sample business. Your logo and colours go here.
Everything a small team needs. Nothing it doesn't.
No call centre features to pay for and ignore. Just the parts that make support clear for you and your customers.
Requests in a minute
One form for broken things, small edits, questions and new work. Screenshots paste straight in.
One-click sign-in
No passwords to forget. Every update email has a button that signs your customer straight in.
Your brand, not ours
Your logo, your colours, your own portal address. Customers see your business.
Plans and allowances
Monthly edits and free questions, counted for you and always visible to your customer.
Quotes before new work
Anything new becomes a quote request, never a free job hidden in a support ticket.
Protected from spam
Bot checks and rate limits on every public form, and approval before anyone gets in.
Made for agencies and freelancers who look after websites.
Most help desks treat every request the same. Yours shouldn't. WebNest HelpDesk knows the difference between a fix you owe, an edit in the plan, and new work that needs paying for, and tells your customer before there's any surprise.
- Problem on your sideFree, never counted
- Small edit to existing contentUses 1 edit
- A quick question5 free a month
- Something newQuote requested
Where it's going.
Working today
- Branded customer portal
- Tickets, replies and attachments
- One-click sign-in by email
- Plans, edits and free questions
- Quote requests for new work
Next
- Sign up for your own workspace
- Invite your team
- Team accounts for your customers
- Response-time tracking
- Email straight into tickets
Later
- Help centre with how-to guides
- Feedback after each ticket
- Reports
- Live chat
- Your own domain
Want in early?
We're opening WebNest HelpDesk to a small group first. Tell us about your business and we'll be in touch when your workspace is ready.